Shipping Policies

Shipping Policy 

Order Fulfillment 

Orders are fulfilled Monday through Friday, excluding US holidays. All orders are processed as they are received. Orders placed on the weekends or holidays will process and ship when regular business hours resume.   

All orders are processed as they are received. We cannot change or cancel your order after submission. 

Office Hours: Monday – Friday 9 AM – 5 PM EST. 

Shipping is calculated by weight, dimension and end destination. 

Additional Shipping Information 

• Residential and remote/rural locations may take additional time for delivery; allow until 8 pm for overnight delivery to remote areas. 
  
  
• Estimated shipping timelines begin once the order has shipped and do not include delays in fulfillment due to weekends or holidays. For example, it will take up to two business days after an order ships to arrive when you select 2-Day Shipping.  
  
  
• Estimated shipping timelines are estimations only. Inclement weather and other unforeseen circumstances may affect shipping times. BioKind® is not responsible for delays in delivery due to these circumstances or carrier errors. 
  
  
• Orders qualifying for free standard shipping will be sent FedEx Smart Post. 

Order fulfillment

Orders are fulfilled Monday through Friday, excluding US holidays. All orders are processed on the next business day. Orders placed on weekends or holidays will process and ship when regular business hours resume.  

Free shipping: may take up to 2 days to process if you want faster, choose expedited shipping (at your cost).

Additional Shipping Information 

Residential and remote/rural locations may take additional time for delivery. Overnight deliveries may arrive as late as 8 pm in remote areas. 

Estimated shipping timelines begin once the order has shipped and do not include delays in fulfillment due to weekends or holidays. For example, it will take up to two business days after an order ships to arrive when you select 2-Day Shipping. 

Estimated shipping timelines are estimations only. Inclement weather and other unforeseen circumstances may affect shipping times. 

BioKind is not responsible for delays in delivery due to these circumstances or carrier errors. 

Orders qualifying for free shipping are shipped via standard, non-express shipping. 
 
International Shipping 

Please allow a minimum of 10 business days for delivery. Shipping times may be extended by your country’s Customs review process, which can add additional days. 

Many countries charge customs fees, import duties, or taxes when shipments arrive. 
These charges are not included in the order total and are the customer’s responsibility. 

Because every country’s policies vary, we recommend contacting your local customs office or tax authority for details. 

International customers serve as the importer of record and must follow all laws and regulations in their country. If Customs holds or rejects your shipment, it is the customer’s responsibility to contact Customs for assistance. 

Shipping Restrictions 

Due to international regulations, we cannot ship to the following countries or their territories: 

Mexico 

Norway 

Belgium 

Portugal 

Spain 

We regularly update this list as regulations change.